If you are not entirely satisfied with your order, returns may be accepted at Trendoza.
Before returning the products, please take note of the following guidelines:
- Contact us first before sending back your order. Returns will not be accepted, refunded, or honored without contacting our office to inform us of the products you are returning.
- A customer care representative will give you instructions on how to make a valid return to our office. You will be given a Product Returns Confirmation number, which you will attach to the package you are returning.
- In some cases, when you contact us to inform us of product returns, it’s possible that we will send you a replacement or make other arrangements. This will be evaluated by the Customer Care Representative.
Please be informed that when returning a product, we may ask you for information, such as:
- Your name
- Your contact details
- Proof of purchase of the product you are returning, receipt, etc.
- Your reason for returning the product
Please don’t hesitate to contact us if you have questions or concerns.